FAQ: Account and billing

Can you extend my free trial?

Yes, no problem: just send us a message and we will extend your trial period. The trial is free and you don't need to enter any payment card to use it. When you are ready to go live, you simply activate the account yourself.

What is the notice period when I cancel?

There is none. MakePlans is a prepaid service with no binding contract, so when you cancel you keep access until the end of the period you have already paid for and are not billed again. Prepaid amounts are not refunded.

Can I pause my account during the off-season?

Yes. Log in and pause your subscription under Setup > Billing. A paused account costs nothing and all your settings and data are kept, so you can log in and reactivate whenever the season starts again. We recommend also making your booking site unavailable under Setup > Booking site while paused.

Can I pay by invoice or EHF instead of credit card?

Yes. For Norwegian organisations we can send EHF, and we can also send a regular email invoice. Invoice billing is activated manually by us, and we then invoice for two months at a time instead of monthly.

Where do I find my receipts and invoices?

A receipt with the invoice attached is emailed to your billing address after every payment. You can also log in and view and download all your invoices under Setup > Billing, where you can also change the billing email address.

Do you offer a discount for non-profits?

Yes, we offer discounts for non-profit and volunteer organisations. The size of the discount depends on your expected usage, such as how many resources you need, so contact us with a short description of what you will use MakePlans for. No paperwork needed; we trust that you are a non-profit.

Why did my price change, or why does my invoice show quantity 2?

MakePlans is priced per resource, and each invoice is based on the number of resources in your account at billing time. So if you have two resources, the invoice shows the per-resource price with quantity 2, and adding or deleting a resource changes your next invoice accordingly. For events you usually only need one resource, so if you think you have more resources than you need, contact us and we will help you set things up to minimise the cost.