Invoices, receipts and paying for your subscription

MakePlans is billed in advance. By default your saved card is charged automatically every month. The price is per resource, so your total is the per-resource price multiplied by the number of resources, plus any SMS usage.

Receipts and invoice copies

Every time your card is charged we email a receipt with the invoice attached, sent to the billing email address registered under Setup > Billing. You can also log in and download all your invoices there. If you are missing a specific invoice, contact us and we will resend it.

Changing your invoice details

You can change your invoice details yourself at any time under Setup > Billing: company name, address, organisation number, billing email and an optional invoice reference. If you need your VAT number on the invoice, add it as the invoice reference.

Paying by invoice or EHF instead of card

If you prefer not to pay by card, we can switch your account to invoice billing:

• EHF (e-invoice): For Norwegian organisations we send EHF as long as your organisation number can receive it. SMS usage is also invoiced by EHF.
• Email invoice or bank transfer: We can also send a regular invoice by email that you pay manually.

Invoice billing must be activated by us, so contact support to switch. Note that with invoice billing we invoice for two months at a time, instead of the monthly card payments.

Failed card charges

If we can't charge your card you will get an email describing the error (for example an expired card or insufficient funds). We automatically retry the payment every day for several days. To fix it, log in and update your card details under Setup > Billing. If the payment can't be completed, the account is automatically deactivated, but nothing is lost and you can reactivate as soon as the issue is resolved. If card payments keep failing, you can switch to invoice or EHF billing.

BankID and payment confirmations (SCA)

Occasionally your bank requires you to manually confirm a card payment, in Norway typically with BankID. This is due to the EU PSD2 (Strong Customer Authentication) rules: it is your bank or card issuer that decides when confirmation is required, not MakePlans. When it happens, follow the link in the email and approve the transaction. To avoid these confirmations entirely, switch to invoice or EHF billing.