Cancel, pause or reactivate your subscription
MakePlans is a prepaid service with no lock-in. You pay per month (or every two months if you pay by invoice), and you can stop at any time.
No notice period
There is no notice period and no binding contract. When you cancel, you simply won't be billed again. Since the service is prepaid, you keep access until the end of the period you have already paid for. Prepaid amounts are not refunded (see our terms of service).
How to cancel or pause your subscription
For security reasons you must be logged in to cancel or pause your subscription. We cannot do it for you based on an email alone.
- Log in to your account.
- Go to Setup > Billing.
- Pause your subscription there.
When your paid period ends, your account is deactivated: you receive no further invoices, and you cannot log in or receive bookings until you reactivate.
Pausing for seasonal businesses
If you only need MakePlans part of the year, pausing is the right option. While your account is paused:
- You are not billed, so there is no cost for a paused account.
- All your settings, services, resources, customers and booking history are kept.
- The pause lasts until you reactivate, so you can stay paused as long as you need.
We recommend making the booking site unavailable under Setup > Booking site before you pause, so customers don't try to book while you are closed. If you want a copy of your data first, you can export everything under Setup > Export.
Reactivating your account
To reactivate, log in at makeplans.com and activate the account again from the billing page. All your data and settings will be exactly as you left them, and billing resumes from the reactivation date.
Your account needs at least one active resource to be reactivated. If you deleted your resources before pausing, add a new resource (or contact us and we can restore a deleted one). If you made your booking site unavailable, remember to make it public again under Setup > Booking site.
Deactivating vs. deleting your account
Pausing keeps all your data so you can come back later. Deleting is permanent: your account and all data are removed. To delete your account, go to Setup > Account and follow the link at the bottom of the page. This also must be done while logged in.
Deactivated accounts that stay inactive for a long time may eventually be removed as part of our cleanup of old accounts, so if your data is important to you, export a copy under Setup > Export before you leave.