Message templates

Message templates is a very useful and powerful feature. It allows you to send messages to the customer at certain events. For example SMS confirmation after booking is confirmed, an additional email confirmation 10 minutes later, email reminder one week before the booking, SMS reminder 2 hours before, and also follow up messages such as a email survey one week after the booking was completed. You can customise all aspects of each message.

Message type

You can send a message for the following events: confirmation, reminder, follow-up.

Delivery type

Currently we support SMS and email but plan to support other channels in the future. How about a postcard?

Delivery timing

Using natural language you can specify when the message is sent. The timing is related to the message type event. Write the timing text based on this context.

Confirmation (relative: future): after the booking is confirmed. Leaving the timing empty will send the message immediately. Adding a text will result in a delayed sending such as "two hours later".

Reminder (relative: past): before the booking starts. Add a text for sending a message before the booking start such as "20 minutes before" or "2 days before at noon".

Follow-up (relative: future): after the booking has ended. Add a text for sending a message after the customer completed booking such as "one week after" or "2 hours later".

Subject

Only used for email. Can also include dynamic variables as described below.

Template

The SMS text or email body. You can add dynamic variables from the booking and customer object:

Hi {{ booking.person.name }}. Your booking starts at {{ booking.booked_from }}.

Documentation for dynamic variables.

Settings

You can disable the template and also select specific services it should apply to.